fill out this form and click on the Submit
button at the bottom of the form, so we can replace the missing or damaged
Small missing items sometimes shift
during transit and sometimes slide underneath the inside flaps of boxes,
or become hidden in the protective packing materials. Please double
check the package and packing material, before completing this form.
If item(s) were damaged, please take a picture or two of the
damage, defect or personalization error, (and the package if it was damaged in transit).
The form allows up to 15 Megabytes for uploaded pictures.
Please double-check that you've typed in all your information correctly, to
avoid any delays. Not sure where to find your Order/Transaction number or other
Please wait for the confirmation message after
clicking the submit button, to ensure that we have received your response.
This should only take a few seconds.
Note: The above method is the
most efficient means of requesting a change in your order. Not
following these procedures will cause further delays in processing and
facilitating any necessary changes to your order. This system was
devised to send the appropriate information to the correct department as
quickly as possible. Please be patient after submitting your
request, as our Customer Care Team are very busy accommodating our
customers special requests. Every couple and every wedding is
important to us and we will contact you as soon as possible.