Please fill out this form right away and click on the Submit
button at the bottom of the form.
All orders are processed electronically as
soon as they are submitted. Since your order contains products needing
personalization or customization, it is critical that changes are
submitted right away, so we can hold your order and implement the changes.
If you don't have the new personalization details, submit the form
immediately with instructions to hold the order, and indicate that new
personalization instructions will follow soon.
We are unable to
credit you for items that have already been personalized. That is
why sending this request as soon as possible is so critical.
Please double-check that you've typed
in all your information correctly, to
avoid any delays. Not sure where to find your
Order/Transaction number or other
details? Click Here
A support ticket will be created and
an email will immediately be sent to you with information on how to access your
support ticket. This will enable you to check on your ticket status
or to provide further details.
Please wait for the confirmation message after
clicking the submit button, to ensure that we have received your response.
This should only take a few seconds.
Note: The above method is the
most efficient means of requesting a change in your order. Not
following these procedures will cause further delays in processing and
facilitating any necessary changes to your order. This system was
devised to send the appropriate information to the correct department as
quickly as possible. Please be patient after submitting your
request, as our Customer Care Team are very busy accommodating our
customers special requests. Every couple and every wedding is
important to us and we will contact you as soon as possible.