In the rare instance your parcel was
damaged in transit, or items are missing, or if there is some mistake with
your order, please notify us immediately by:
Clicking Here and choosing "Order was Delivered Problem with Order" button.
If you have a digital camera, please
attach a photo showing the damage or the mistake that was made and attach
these to the form you submit from the above links. Also include any
photos of parcels that appeared to have been damaged on route. We
use these photos as a record to improve our procedures for Quality Control
and for proof of damage with our shipper.
We will have the item(s) replaced
and shipped to you at no additional cost.
are missing some items, please check the shipping label, to see if your
order is part of a multi-piece shipment. If this is the case, please
allow an additional few days, as multi-piece shipments sometimes get
separated on route.
In this case, the remaining
parcel(s) should arrive within the next few business days. The only
exception is chocolate bars, which are shipped directly from the Chocolate
Bar factory and could be a few weeks behind any other items purchased.
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