Checking for Emails: Spam & Junk Folders
Due to various, different and complex email software or
programs designed to filter out spam and junk mail, it is common for many
legitimate emails from companies, family and friends to end up in your
junk/spam folders by error. It is a good practice to look in these folders
frequently, especially when expecting emails from someone in particular.
Within a few minutes of submitting your order, if you
correctly entered your email address, you will receive an email copy of
your order. If you entered an incorrect email address, which you can tell
from your sent email folder, then no order confirmation will be sent to
you. Please contact us for an order copy and to make sure your order was
Why did I not receive an Order Confirmation:
Did you receive an email copy of your order?
Did you provide us with
your correct email address? (This is the number one reason why our
customers do not receive an order copy or correspondence.) Please make
sure your email address is correct in all correspondences.
Tracking an Order:
All orders can be tracked from the copy of your invoice
which was emailed to you immediately after your order was placed.
Note: If you did not receive an email copy and /or you do not have an
order confirmation (transaction number), then your order was not submitted
properly. Before contacting us, please check all your email folders
including your spam folder and deleted folder. If you still do not see an
order copy, please ask us to check if we received your order. Be sure to
provide the name you used on the order, the date you tried submitting the
order and your shipping or billing postal code / zip code used. It is likely
you will need to place the order again.
How long will it take to receive an
answer to an inquiry or
“Urgent Request” from the time you submit the question or request:
Our system was devised to send the appropriate information to the correct
department as quickly as possible. Please be patient after submitting your
request, as our Customer Care Team is very busy accommodating our
customers' special requests. Every couple and every wedding is important
to us and we will contact you as soon as possible.
Questions and pre-order questions are generally answered within 1 business
day. (Excluding weekends & Holidays).
“Urgent Requests” for orders
already placed that require a change or concern with the order is sent
right away to the correct department, but it can still be a full business
day before a response is provided to our Customer Care Team that we can
relay to our customers. This is due to the chain in departments as well as
time zones and the number of Urgent inquires various departments are
Please be patient for answers to all inquiries and
requests and allow our team to get back to you. Also please
remember to check all spam & junk folders for possible messages
already sent to you.
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If you would like to review another self-help topic:
to our Quick Guide